Transcript If you find yourself in one of the many online networking events and virtual happy hours going on, you’ll inevitably find yourself facing the spotlight. This is when the host says, lets unmute, go around and introduce ourselves. If they’re smart, they’ll put a time cap on that like 45 seconds and brother, you […]
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Author: Jon Garber
First Impressions
Transcript They say you never get a second chance to make a first impression. I think that’s true and in today’s all-online world, you have a very small window to make that impression. That’s why I always wear a sport coat to online networking meetings. Sometimes even a tie. Yep, even if I’m wearing shorts […]
Customer Service Revisited
Transcript: The response to my umbrella-customer service video was tremendous. So here’s another thought about handling that customer service challenge. Never open up by first offering compensation. This is a classic mistake large organizations make. They run you through a script, offer you something to shut up and go away and close out the file. […]
Rainy Days and Customer Service
Transcript What does an umbrella have to do with customer service? We’re going to figure that out together right now. True confession; even at Flying Chimp Media, we make mistakes. We have problems and those problems can be felt by our clients. But we have a simple formula for handling customer service problems and I’m […]
Brush Up Your LinkedIn
Transcript During the COVID crisis or as I like to call it “special time”, your online persona is your whole public persona. Nobody will see you online one week and then run into at a networking event the next week and say “you’re nothing like what I saw online”. So things like your LinkedIn […]
The July 4 Marketing Lesson
What marketing lesson can we learn from the American Revolution? Transcript We just celebrated the July 4th holiday. The celebration of our nation’s freedom and I’m reminded of that great story of the Minutemen and Paul Revere running through town crying that the British are coming and setting those lanterns up in the in the […]
Inclusion Matters
Is your business “Inclusive” and does it matter? Transcript Does your business have a mindset of inclusion? What do I mean by that? Well, I’m going to explain to you what inclusion means right now. A policy of inclusion says everybody should have the opportunity to be my client and I should have the opportunity […]
The Future of Work Interview with Tiija Berquist
What are your options for re-opening your business and even downsizing the space you rent? We’ll get to that today with my guest Tiija Berquist. Transcipt You’ve got questions about what the new normal looks like so do I. We’re going to get them answered now. Joining me today is my guest Tiija Bergquist, Sales […]
Together
Transcript When the COVID shutdown began, we started hearing the phrase “Alone Together”. That was a way of letting you know that you had to stay isolated, but then we were all being isolated, so we were “alone together”. The events of the past two weeks have really led me to question that because it […]
Is Your Marketing Message “Right Now”?
Is your marketing message right now, about right now? Transcript I have a question for you. Is your marketing message right now, about right now? Well I’m going to help you figure that out. Guess when? Right now. Sadly, most people do a website, put it together, put all the messaging and then it dies. […]
