Transcript If you find yourself in one of the many online networking events and virtual happy hours going on, you’ll inevitably find yourself facing the spotlight. This is when the host says, lets unmute, go around and introduce ourselves. If they’re smart, they’ll put a time cap on that like 45 seconds and brother, you […]
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Tag: Jonathan Garber
Customer Service Revisited
Transcript: The response to my umbrella-customer service video was tremendous. So here’s another thought about handling that customer service challenge. Never open up by first offering compensation. This is a classic mistake large organizations make. They run you through a script, offer you something to shut up and go away and close out the file. […]
